At HAYAT Collections, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
✅ Eligibility for Returns
We accept returns only if:
• The item is unused, unworn, unwashed, and in original condition
• The original tags and packaging are intact
• The return request is made within 7 days of delivery
❌ We do not accept returns for:
• Sale or discounted items
• Customized stitched items
• Items damaged due to customer misuse
📦 How to Request a Return
To initiate a return, please contact us with:
• Order number
• Product details
• Reason for return
📧 Email: info@hayatcollections.com
📱 WhatsApp/Phone: ………..
Our team will guide you through the return process.
💸 Refund Policy
• Once the returned item is received and inspected, we will notify you
• Approved refunds will be processed within 7–10 working days
• Refunds are issued via:
• Store credit
🚫 Cash refunds are not offered
🚚 Return Shipping
• Return shipping costs are borne by the customer, unless the item was defective or incorrect
• We recommend using a trackable courier service
📌 Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.
🚚 Shipping Policy
📍 Shipping Locations
We currently ship nationwide across Pakistan.
⏱️ Order Processing Time
• Orders are processed within 3–5 working days
• Orders placed on weekends or public holidays are processed the next working day
🚛 Delivery Time
Estimated delivery time:
• Major cities: 3–5 working days
• Other areas: 7–10 working days
Delivery times may vary due to weather, courier delays, or public holidays.
💰 Shipping Charges
• Shipping charges (if any) are clearly displayed at checkout
• Free shipping offers are subject to promotions and order value
⚠️ Incorrect Address or Failed Delivery
If an order is returned due to:
• Incorrect address
• Customer unavailable
• Refusal to accept delivery
The customer will be responsible for re-shipping charges.
📞 Contact Us
For shipping or order-related queries, contact us at:
📧 Email: info@hayatcollections.com
📱 Phone/WhatsApp: +923152641994
🌐 Website: https://hayatscollections.com/